Guarantee
How long is the warranty on Hune products?
The warranty on Hune products lasts for 1 year from the date of purchase.
What does the Hune warranty cover?
Our warranty covers manufacturing defects and problems related to the normal operation of our products.
What do I need to present to make the guarantee valid at Hune?
To make the warranty valid, it is essential to present the product along with this warranty policy, purchase invoice or sales note that includes the product data: brand, model, serial number. You can do this at the place of purchase or at our Authorized Service Center.
How can I request a Service Order number to send the product for repair at Hune?
You can request a Service Order number by calling our customer service. They will provide you with instructions for shipping the product.
What is the process to obtain a warranty repair or replacement at Hune?
Once you have registered a warranty claim and shipped the product, our Authorized Service Center will review the case and proceed with the repair or replacement as appropriate.
What is the warranty period for product repaired or replaced at Hune?
The warranty period for the repaired or replaced product is not extended; remains 1 year from the date of purchase.
What parts and components are not covered by warranty at Hune?
The external cover and decorative parts of the products are not covered by this guarantee, nor are the parts that by their nature suffer wear or scratches due to normal use of the product.
What conditions void the warranty at Hune?
The warranty does not apply if the product has been used in conditions other than normal, if it has not been operated in accordance with the instructions for use, if it has been altered or repaired by unauthorized persons, or if the warranty seal has been violated.
Shipping
How long does it take to process and ship an order on Hune?
We process and ship orders within 1-2 business days after receiving payment confirmation. On average it will arrive at its destination in less than 4 business days.
What is the cost of shipping in Hune?
Shipping cost may vary depending on destination and order size. You can see the shipping costs in the checkout process before confirming your order.
How can I track my order on Hune?
Once your order has been shipped, you will receive an email with a tracking link so you can track the status of your delivery.
Returns
What is Hune's return policy?
We accept returns within 30 days of purchase as long as the product is in its original condition and meets our return conditions.
Do I have to pay for return shipping at Hune?
Yes, customers are responsible for return shipping costs unless the product is defective or damaged.